Privacy Policy

Overview

Glow Gem is a personalized beauty and style app. You can upload a selfie, receive a style analysis, generate tailored looks, save selected results, manage purchases, and delete your account data from the app.

Information You Provide Or Create

• Selfies and photos. When you choose a photo or use the camera, the app uses that image to create your style analysis and generated looks.
• Style analysis and generated looks. The app creates and stores analysis details, style recommendations, generated images, and related job status information.
• Support messages. If you contact support, we receive the information you choose to include in your message, such as your email address and issue details.

Photos, Camera, And Face Information

Glow Gem requests camera and photo library access only when you choose to take or select a selfie. Selected selfies are resized before upload and sent to our backend so the app can prepare your analysis and generated looks.

The app does not use your face to identify you, authenticate you, or build a biometric identity template. Photo and face-related information is used to provide the requested beauty and style features.

Account And App Data

Glow Gem uses an anonymous app account so your purchases, analyses, generated looks, and account deletion request can be connected to the same app installation. We may store:

• Anonymous user ID and session information
• Analysis records, generated-output records, and storage paths
• Purchase entitlement status, product IDs, transaction IDs, and subscription expiration status
• Push notification device tokens if you allow notifications
• App version, build number, error codes, operation names, and limited diagnostic context when the app reports an issue

Purchases And Subscriptions

Payments are processed by Apple through the App Store. We do not receive your full payment card information. To unlock and restore app access, Glow Gem receives and verifies App Store transaction information such as product ID, transaction ID, original transaction ID, purchase date, environment, expiration date, and revocation status.

Notifications

If you allow notifications, Glow Gem may register a device token with our backend so the app can notify you about generation status or other app-related updates. You can turn notifications off at any time in iOS Settings.

How We Use Information

• Provide selfie-based style analysis and generated looks
• Save and display your past results inside the app
• Verify purchases, apply entitlements, and support restore purchases
• Send optional app notifications when you have granted permission
• Diagnose crashes, failed uploads, failed purchases, or generation problems
• Respond to support requests and account deletion requests
• Protect the service from abuse, fraud, or unauthorized access

Service Providers

We use service providers to operate Glow Gem, including backend hosting, storage, authentication, App Store purchase verification, push notifications, and automated image processing. These providers process information only as needed to provide the app features and maintain the service.

Apple processes App Store payments and may process device, purchase, and refund information under Apple's own terms and privacy policy.

What We Do Not Do

• We do not sell your personal information.
• We do not use third-party advertising SDKs in the app.
• We do not use your selfie for face identification or authentication.
• We do not receive your full credit card number from Apple.

Data Retention And Deletion

Glow Gem keeps account, purchase, analysis, and generated-look data while your app account is active and as needed to provide restore, support, fraud-prevention, and legal compliance. You can request account deletion inside the app. Account deletion removes your remote account data where possible, including analysis records and stored app images, unless limited retention is required for security, legal, or transaction-record purposes.

You can also delete locally stored app data by deleting the app from your device. Photos saved to your personal photo library remain under your control in Apple Photos.

Your Choices

• Camera, photo library, and notification permissions can be changed in iOS Settings.
• Subscriptions can be managed or canceled in your Apple ID subscription settings.
• Purchases can be restored in the app using Restore Purchases.
• Account deletion is available from the app settings.
• You can contact support through the support page.

Children's Privacy

Glow Gem is not directed to children under 13. If you believe a child has provided personal information through the app, please contact us so we can review and delete it where appropriate.

International Processing

Your information may be processed in countries other than where you live. When this happens, we take steps designed to protect information according to this policy and applicable law.

Changes To This Policy

We may update this Privacy Policy from time to time. When we do, we will update the revision date at the top of this page.

Contact

If you have questions about this Privacy Policy, please contact us through the support page.